Customer Service Assistant/Shop Attendants

• Welcome customers, answer their questions, provide product details, and assist with purchases.
• Process orders, suggest products, and support sales growth.
• Handle customer complaints and queries professionally to ensure satisfaction.
• Receive cash and process payments using POS systems, mobile money, and other approved methods.
• Issue receipts and record all sales transactions accurately.
• Reconcile daily sales and cash collections and report discrepancies to supervisors.
• Receive, inspect, arrange, and replenish stock to maintain availability.
• Conduct stocktaking and keep accurate inventory records.
• Identify damaged or expired products and report shortages.
• Arrange products neatly on shelves with correct pricing and labeling.
• Maintain cleanliness and an attractive shop environment.
• Open and close the shop following procedures.
• Keep accurate records of sales, stock movements, and transactions.
• Follow company policies, security procedures, and customer service standards.

• Minimum KCSE certificate.
• At least 1 year of experience in retail, shop operations, or customer service.
• Experience handling cash and processing customer payments.
• Basic computer skills and familiarity with POS systems.
• Experience in stock handling, stocktaking, merchandising, or inventory control.
• Good communication, interpersonal, and customer service skills.
• Honesty, attention to detail, reliability, and a positive attitude.
• Ability to work shifts, weekends, and public holidays when required.
• A certificate or diploma in Sales, Customer Service, Business Administration, or related field is an advantage (preferred).

The salary ranges from KSh 17,000 to 20,000 per month.

Send your CV through the employer's official contact if you meet the qualifications and experience. Interviews will be conducted on a rolling basis until the role is filled. Only shortlisted candidates will be contacted.