Customer Service · Not stated
Recruitment agency · ShortlistSpanish Customer Support Agent
Employer not disclosed by agency
NairobiNot stated · Not statedDeadline not stated by agencyChecked 12 Nov 2026
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
An undisclosed employer is seeking a Spanish Customer Support Agent to work in Nairobi, Kenya. This role suits individuals who enjoy helping Spanish-speaking customers and can work well in a fast-paced environment. It is ideal for those with good Spanish language skills and a passion for excellent customer service.
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What you will do
- Respond to customer inquiries and complaints related to reservations, refunds, and ticket issues.
- Keep accurate records of customer interactions following set procedures and policies.
- Provide high-quality customer care by identifying customer needs and offering appropriate solutions.
- Use available tools and resources to make sound decisions and resolve problems.
- Maintain professionalism and politeness while handling customer interactions with empathy and care.
- Adapt to dynamic work conditions and meet performance targets with high energy.
- Ensure compliance with legislative and company requirements during all calls.
Requirements
- Good command of Spanish at B2 level or above.
- Minimum KCSE certificate.
- Between 0 and 6 months of work experience; customer service experience is an advantage.
- Strong customer service skills.
- Computer literate with multitasking ability.
- Good communication skills at all levels.
- Active listening skills.
- Emotional resilience.
- Problem-solving skills.
- Professional and polite attitude.
- Adaptability and resilience.
- Target-driven with high energy.
- Attention to detail to meet compliance requirements.
- High integrity.
- Conflict resolution skills.
How to apply
Apply through the employer's official contact. The employer has not published a closing date.