Customer Service · Not stated
Recruitment agency · Aline Facility ManagementCustomer Care
Employer not disclosed by agency
About this role
Role overview
Job Description
We are recruiting on behalf of our client in the Betting & Casino industry. Our client is looking for an experienced Customer Care Executive to join their growing team. The ideal candidate must have worked in a betting company/Casino and is confident in handling high-volume client interactions.
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Key Responsibilities
- Respond to customer inquiries via calls, SMS, WhatsApp, live chat, and email.
- Resolve customer issues professionally and efficiently.
- 3. Provide timely updates, assist with account queries, and guide customers through betting/casino processes.
- Maintain accurate customer records in internal systems.
- Escalate complex cases to the relevant departments.
- Prepare basic daily or weekly reports on customer feedback and trends.
Requirements
Mandatory: Previous experience in a betting company and/or casino.
At least 2 year of experience in customer care.
Excellent communication and problem-solving skills.
Strong phone etiquette and ability to multitask under pressure.
Proficient in Google Workspace
Friendly, calm, and customer-focused
Qualified candidates are to send their application to
the employer’s official contact
Email Subject : Customer Care Executive Application
Submitted by 21st September 2026.
Only Shortlisted Candidates will be Contacted.