Admission and Discharge Officer

• Process patient admissions and discharges promptly, verifying personal, clinical, and insurance details while ensuring all documentation and billing are complete.
• Provide clear explanations to patients and families about admission and discharge procedures, payment arrangements, and Social Health Authority rebates.
• Work with clinical teams to confirm that treatment plans, discharge summaries, and prescriptions are ready, and communicate discharge instructions and follow-up steps.
• Obtain insurance authorizations on time, submit necessary documents, and reconcile patient invoices before submitting claims.
• Maintain accurate, secure, and accessible patient records by updating admission, discharge, and billing information in hospital systems.
• Adhere to hospital policies, confidentiality rules, data protection laws, and documentation standards.
• Respond empathetically to patient and family questions, clarify their rights and responsibilities, address service issues, and escalate complex cases as needed.
• Coordinate with clinical teams, client services, insurers, and other stakeholders to ensure smooth patient care processes.
• Monitor admission forms and materials, assist with training new or junior staff, and contribute to audits, quality reviews, and process improvements.
• Perform other tasks assigned by the supervisor.

• Diploma in Records Management, Health Records, or a related field.
• At least three years of experience in a similar role within a comparable organisation.
• Proficiency in electronic health records and hospital management systems.
• Understanding of admission and discharge procedures and insurance claims processes.
• Strong skills in managing patient records and reporting with attention to accuracy and compliance.
• Empathy and responsiveness to the needs of patients and their families.
• Clear and professional communication skills with patients, colleagues, and external parties.

Apply through the official Valley Hospital Careers page by the closing date provided there. Beware of fraudulent communications; only trust emails from the Valley Hospital domain.