Admission and Discharge Officer (Locum)

• Process patient admissions and discharges quickly, ensuring personal, clinical, and insurance details are accurate and documentation is complete.
• Provide clear explanations to patients and their families about admission and discharge procedures, payment arrangements, and Social Health Authority rebates.
• Work closely with clinical teams to confirm that treatment plans, discharge summaries, and prescriptions are complete, and communicate discharge instructions and next steps to patients.
• Obtain insurance authorizations promptly, submit necessary documents, and reconcile patient invoices before submitting claims.
• Maintain accurate and secure patient records by updating admission, discharge, and billing information in hospital systems.
• Follow hospital policies, confidentiality rules, data protection laws, and documentation standards.
• Respond empathetically to patient and family questions, explain their rights and responsibilities, handle service concerns, and escalate complex issues when needed.
• Coordinate with clinical teams, client services, insurers, and other parties to ensure smooth patient care processes.
• Monitor admission forms and materials, assist with training new or junior staff, and support audits, quality checks, and workflow improvements.
• Carry out other duties assigned by the supervisor.

• Diploma in Records Management, Health Records, or a related field.
• At least three years of experience in a similar role within a comparable organisation.
• Proficiency in electronic health records and hospital management systems.
• Understanding of admission and discharge procedures and insurance claims.
• Strong skills in managing patient records and reporting with high accuracy and compliance.
• Ability to show empathy and respond to patient and family needs.
• Clear and professional communication skills with patients, colleagues, and external stakeholders.

Apply through the official Valley Hospital Careers page. Only applications submitted via this platform will be accepted. The employer has not published a closing date.