Teller Team Leader – Gujarati/Hindi Speaking

• Oversee daily branch operations including transaction processing and cash management.
• Manage branch cash flow, vault operations, and teller allocations to ensure liquidity and security.
• Monitor financial performance and operational metrics of the branch.
• Implement initiatives to enhance customer experience and operational efficiency.
• Ensure timely and accurate cash and transaction reconciliations.
• Supervise, coach, and mentor tellers and customer service staff.
• Conduct performance reviews and support staff development.
• Resolve customer inquiries and complaints promptly.
• Maintain compliance with Central Bank regulations, AML/CFT, and internal policies.
• Conduct teller audits, surprise cash counts, and monitor fraud risks.
• Prepare operational and financial reports and maintain audit-ready records.

• Be a Kenyan national.
• Fluency in Gujarati or Hindi, as well as Swahili and English, in speaking, reading, and writing.
• Hold a Diploma or Bachelor's Degree in Business, Finance, Economics, Banking, or related field.
• Have at least 3 years' supervisory experience in banking, forex bureau, microfinance, SACCO, or financial services.
• Possess practical experience in cash handling, teller operations, transaction reconciliation, and branch operations.
• Have strong knowledge of Central Bank regulations, AML/CFT, and KYC requirements.
• Demonstrate leadership, people management, customer service, conflict resolution, analytical, and problem-solving skills.
• Maintain high integrity, attention to detail, and ability to work under pressure.
• Preferred: experience using banking or financial transaction systems and supervising frontline financial services teams.

Apply through the employer's official contact with your application before the closing date. The employer has not published a closing date.