Technical Service Coordinator – Customer Support & Field Operations, Techinical Team

• Coordinate and respond to customer complaints, enquiries, and service issues.
• Record customer issues and enter relevant data into the Salesforce/CRM system.
• Schedule and coordinate customer service activities with the Director and technical team.
• Advise customers on service terms, charges, and account balances.
• Follow up with customers after service to check satisfaction and report feedback.
• Arrange daily work schedules for technicians, vehicles, and drivers.
• Maintain records of technicians’ skills and manage service visits and installations.
• Coordinate Annual Maintenance Contract renewals and monitor customer contract status.
• Prepare and follow up on service quotations, invoices, delivery notes, and contracts.
• Maintain registers of tools and equipment, ensuring they are in good condition.
• Prepare daily service reports and coordinate administrative tasks with other departments.

• Certificate or Diploma in Business Administration, Customer Service, Office Administration, Business Management or related field.
• At least 2 years’ experience in customer support, service coordination, technical administration, or similar roles.
• Experience coordinating service teams, schedules, or field-service activities is preferred.
• Experience preparing quotations, invoices, delivery notes, contracts, and operational reports is preferred.
• Skills in administrative documentation, filing, and record management.
• Ability to enter and maintain data in CRM systems, preferably Salesforce.
• Strong customer service orientation and professional communication skills.
• Excellent organisation, planning, time management, and attention to detail.
• Proactive follow-up, accountability, problem-solving, and sound judgement.
• Ability to coordinate multiple tasks and work across departments.
• Integrity, confidentiality, and professional maturity.
• Familiarity with Microsoft Office, especially Word, Excel, and Outlook, is preferred.

The salary range is KES 35,000 to 40,000. No other benefits are stated.

Apply through the employer's official contact by sending your application before Wednesday, 6 January 2027.