SSA KE - IT Support Specialist

• Troubleshoot and fix issues with hardware, software, networks, applications, user access, and digital platforms to reduce business disruption.
• Install, configure, maintain, and support desktops, peripherals, applications, meeting-room technology, user accounts, and workplace IT equipment.
• Log, prioritise, document, and escalate incidents and service requests following set service standards and support processes.
• Help users and customers adopt IT systems, digital tools, and Digital Customer Solutions through guidance and training.
• Manage IT assets and inventories including device deployment, lifecycle tracking, SIM cards, mobile devices, replacements, and maintain audit-ready records.
• Provide technical input for evaluating, standardising, replacing, and procuring end-user technology and customer-facing digital solutions.
• Prepare reports on IT and Digital Customer Solutions incidents, SLA performance, support volumes, recurring issues, adoption trends, feedback, and improvement actions.
• Support customer setup, shipping, deployment, onboarding, toolset management, and ongoing support for Digital Customer Solutions.
• Collaborate with departments, customers, vendors, and IT teams to promote secure, compliant technology use and continuous improvement.

• Have 2 to 3 years of experience in IT support, user support, technical service delivery, or digital customer solutions.
• Possess good knowledge of IT troubleshooting, computer hardware, Microsoft 365, networking, ITSM, cybersecurity, SharePoint, Power Automate, Power Apps, basic data analysis, automation, system integrations, and IT asset management.
• Have strong communication skills to explain technical issues clearly to non-technical users and customers.
• Demonstrate a customer-focused, collaborative, and compliant approach to supporting technology in a fast-paced environment.

The role offers career support and growth opportunities within an international company, training and development aligned with global standards, a coaching and feedback culture, and a values-led workplace focusing on respect, results, employee engagement, health, and well-being.

Apply through the employer's official contact. Do not send CVs or resumes to any email addresses mentioned in the advert as they will not be reviewed. The employer has not published a closing date.