Customer Service Representative

• Promote digital banking channels and achieve utilization targets.
• Review and validate account opening documents and customer instructions.
• Process customer transactions such as fund transfers, standing orders, cheque clearing, and payments.
• Coordinate outbound payments and liaise with payment service providers and banks.
• Provide transaction documents including payment confirmations and statements.
• Monitor transactions to ensure timely crediting or debiting of customer accounts.
• Investigate transaction delays and manage related claims and complaints.
• Prepare daily operations and performance reports.
• Respond professionally to customer requests and maintain relationships.
• Resolve core banking system issues and maintain customer data.
• Execute reversals, chargebacks, and refunds as approved.
• Participate in meetings and projects as required.
• Adhere to bank and departmental policies and procedures.

• Degree or Diploma in Banking, Finance, Business Administration, or related field.
• More than 5 years of experience in banking, customer service, or financial operations.
• Experience with SAP or related ERP/Core Banking System.
• Customer Service Training and Certification is preferred.
• Good command of English.
• Proficiency in core banking systems and MS Office.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer focus and relationship management skills.
• High integrity and accountability.
• Attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.

Apply through the employer's official application link as stated in the advert. Only shortlisted candidates will be contacted. The employer has not published a closing date.