Senior Case Management Coordinator and Technical Quality Lead

The Senior Case Management Coordinator and Technical Quality Lead provides strategic leadership, quality assurance, and high-level clinical governance across all of the organisation's residential facilities.

Requiring a Master's degree in Clinical Psychology, this role bridges technical clinical delivery, law enforcement engagement, staff capacity building, and senior program leadership. The position is responsible for direct line management of Shelter Managers, technical oversight of MHPSS interventions for survivors of human trafficking, advanced data auditing and reporting via the organisation's Case Management System (CMS), and supporting the Programme Lead in multi-site operational management.

Furthermore, the role supports overall programme safeguarding, coordinates MHPSS provision and trauma-informed support to law enforcement personnel, delivers training to first responders, and serves as the primary backup manager across all shelter locations during a Shelter Manager’s absence. KEY RESPONSIBILITIES & DUTIES

• MHPSS Coordination for Law Enforcement & First Responders:

○ Coordinate and oversee the provision of specialized MHPSS services, stress management support, and vicarious trauma debriefings for law enforcement officers in close collaboration with the MHPSS consultant ○ Design, contextualize, and deliver specialized trauma-informed care training modules for frontline first responders.

○ Establish confidential psychological referral pathways and peer-support frameworks for officers routinely exposed to trauma and human trafficking cases in close collaboration with the MHPSS consultant

• Overall Programme Safeguarding & Compliance:

○ Serve as the Programme Safeguarding Focal Point, enforcing strict adherence to Protection from Sexual Exploitation and Abuse (PSEA), Child Protection, and Survivor Safeguarding policies across all operational sites. ○ Establish confidential feedback, complaint, and whistleblowing mechanisms across all facilities, leading internal investigations or case reviews for any policy breaches.

○ Audit shelter physical spaces and operational workflows to ensure zero-tolerance compliance with survivor safety and dignity standards. ● Shelter Management & Operational Oversight:

○ Provide direct administrative and operational supervision to Shelter Managers across all sites. ○ Conduct regular field supervision visits to all three duty stations to ensure standard operating procedures (SOPs), security protocols, and safety standards are maintained. ○ Step in as Acting Shelter Manager at any facility during a Shelter Manager's extended leave, vacancy, or emergency operational gap. ● Staff Wellbeing, Self-Care & Organisational Resilience: ○ Design and institutionalize staff wellness, psychological safety, and stress-management frameworks across all facilities to mitigate vicarious trauma, compassion fatigue, and staff turnover.

○ Facilitate structured, peer-led clinical debriefing sessions and mandate individual check- ins for frontline teams following high-intensity cases or severe crisis events. ● MHPSS Technical Leadership & Direct Clinical Care: ○ Deliver targeted, specialized mental health and psychosocial support (MHPSS) services for high-complexity trauma cases, complex psychiatric presentations, or escalated survivor crises. ○ Develop standardized MHPSS clinical toolkits, screening protocols, and survivor recovery manuals tailored to Horn of Africa migration contexts. ○ Provide expert clinical supervision to shelter Clinical Psychologists and Social Workers to ensure survivor-centered care.

• Programme Management & Strategic Support:

○ Support the Programme Lead in strategic planning, budget tracking, donor reporting, and regional counter-trafficking program execution. ○ Represent the organization in high-level interagency working groups, regional MHPSS Working Groups, Child Protection/GBV Sub-Clusters, and ministry-level counter- trafficking forums (e.g., CTIP Secretariat, UNHCR/IOM coordination meetings). ○ Lead technical proposal development for MHPSS expansions and design regional protection strategies along major transit corridors.

• SOPs, Policy Governance & MEAL Frameworks:

○ Draft, update, and standardize technical protocols and clinical guidelines governing survivor protection, emergency intake, interpreter integration, and cross-border MHPSS services in line with IASC guidelines. ○ Establish qualitative and quantitative MHPSS indicators, outcome measurement frameworks, and feedback loops to track survivor recovery trajectories over time. ○ Lead technical research and document emerging trends in trafficking routes along the Moyale–Nairobi and Uganda border corridors. ● CMS Analytics, Auditing & Reporting: ○ Run advanced data analytics, trend reports, and performance dashboards directly within the organisation's Case Management System (CMS).

○ Audit digital case files across all three sites to ensure strict data hygiene, timely updates, and 100% compliance with Kenya’s Data Protection Act (2019). ○ Utilize CMS metrics to extract evidence-based insights for program refinement, technical proposals, donor deliverables, and policy advocacy. MINIMUM REQUIREMENTS & QUALIFICATIONS

• Education: Master’s Degree in Clinical Psychology from an accredited university (Mandatory requirement). PhD is an added advantage.
• Professional Licensing: Active registration and valid practicing license from the Counsellors and Psychologists Board (CPB), with membership of the Kenya Counselling and Psychological Association (KCPA) or an equivalent professional body. ● Vetting & Clearances: Valid Certificate of Good Conduct (Police Clearance) from the DCI and a clean safeguarding/child protection background check. ● Experience:

○ Minimum 6–8 years of post-qualification professional experience, with at least 3 years in a senior leadership, supervisory, or technical advisor capacity within humanitarian, migration, or counter-trafficking MHPSS programs.

○ Proven track record in multi-site management, coordinating MHPSS for law enforcement/first responders, safeguarding management, and direct supervision of multidisciplinary clinical teams. ● System & Technical Skills: ○ Advanced proficiency in data management platforms (a case management system or similar protection/GBV database software). ○ Expertise in running advanced data queries, quality control audits, and reporting dashboards. ● Languages: Professional fluency in English and Swahili. Working knowledge of Horn of Africa languages (Amharic, Oromo, Tigrinya, or Somali) is an added advantage.

• Working Hours: Full-time executive engagement (40–52 hours per week) with regional travel between Nairobi, Meru, and Busia, plus availability for emergency escalation coverage. ● Statutory Deductions: Direct payroll remittances for PAYE income tax (KRA), NSSF, and Social Health Authority (SHA/SHIF). ● Leave Entitlements: Paid annual leave (minimum 21 working days per complete year), statutory sick leave, and maternity/paternity leave under the Employment Act of Kenya. ● Workplace Protection: Comprehensive medical insurance cover and Work Injury Benefits Act (WIBA) coverage provided by the organization.

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