Reservations Center Manager

• Lead the call center team to consistently meet or exceed service level targets.
• Encourage participation in after-call surveys and use feedback to improve service quality.
• Identify and implement process improvements to boost efficiency and resolve system issues promptly.
• Coach supervisors and frontline staff to enhance their skills and career growth.
• Conduct regular team meetings focused on goals, updates, and performance analysis.
• Manage escalated customer concerns to maintain high satisfaction levels.
• Oversee scheduling, payroll, and employee performance documentation with accuracy.

• Bachelor's degree in Business Administration, Management, Hospitality, Communications, or a related field.
• At least five years of people management experience, including a minimum of one year managing supervisors and frontline staff in a call center.
• Strong leadership and coaching abilities with effective performance management skills.
• Excellent spoken and written English communication skills.
• Experience using CRM, telephony, and workforce management software.
• Ability to thrive in a dynamic, target-oriented work environment.
• Availability to work shifts that correspond with international time zones, including weekends and public holidays.

Apply through the employer's official contact by submitting your application as instructed. The employer has not published a closing date.