Operating Effectiveness Manager

• Lead and mentor Lean Six Sigma consultants in managing their projects.
• Train team members on Lean Six Sigma methods.
• Review and validate process maps and current workflows to identify gaps and issues.
• Build strong relationships with senior leaders across different business units.
• Drive innovation programmes aligned with strategic goals.
• Analyse data to provide executive insights and support evidence-based recommendations.
• Design and present long-term transformation plans and improvement proposals.
• Coordinate with multiple stakeholders to test, validate, and implement process changes.
• Deliver changes through presentations, documentation, training, and stakeholder engagement.
• Collaborate with teams such as Automation, Quality Assurance, Planning, and Learning & Development to support implementation and measure impact.

• At least 10 years of experience in a transformation role within Cigna or a similar organisation.
• Proven track record in supporting business projects and improvement initiatives or serving as a subject matter expert.
• Excellent communication, presentation, and stakeholder engagement skills.
• Ability to manage competing priorities and complete work in changing environments.
• Strong understanding of business processes, organisational structures, and operational best practices.
• Familiarity with Agile and DevOps methodologies.
• People management skills for consulting teams.
• Strong collaboration skills across functions and locations.
• Clear verbal and written communication for analysis, presentations, and training.
• Problem-solving and critical thinking abilities with creativity for complex challenges.
• Ability to plan and manage multiple tasks in a fast-paced setting.
• Willingness to learn and pursue continuous improvement.
• Certification in Six Sigma or a similar process improvement methodology.
• Proficiency in process mapping and flowchart tools like Visio.
• Strong skills in PowerPoint and Excel.
• Knowledge of Agile concepts and business process design and improvement.
• Experience with process automation or project/change management is preferred.
• (Optional) A Masters degree in business management is advantageous.
• (Optional) ISO certification or auditing experience is a plus.

The role offers a competitive salary, private medical insurance, employee wellbeing benefits, a multicultural and hybrid working environment, and an educational development programme to support professional growth.

The employer has not published a closing date.