Sales and Marketing · Full-time
Direct employerKEY ACCOUNT MANAGER M/F
NairobiManager · Not statedDeadline not published by employerChecked 1 Oct 2026
Published by employer
About this role
Role overview
To provide a link between the company and key clients to enhance their satisfaction and retention. 1. Analyze and profile client accounts based on performance, value and potential and generate periodic reports
- Determine the crucial needs of key clients and ensure that they receive first-class customer care and service
- Develop a strategy for managing key accounts and ensure its implementation
- Conduct regular customer satisfaction surveys and make necessary improvements for key accounts
- Develop pricing structures for key clients
- Resolve disputes and maintain client relationships to promote client retention
- Conduct account reviews
- Analyze and adapt new strategies to react to changing business trends
9
Conduct client
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Full role details
visits based on target prospects. 10. Generate weekly sales reports and submit to management
Profile
- Bachelor's degree in Sales and Marketing.
- 5 years of experience in either sales, marketing or related field.