IT Support Specialist

• Provide second-line IT support to staff, addressing various technical inquiries and problems.
• Install, diagnose, and fix issues related to hardware, software, and network connectivity.
• Monitor endpoint devices by checking performance, analyzing logs, and troubleshooting.
• Identify risks and technical challenges and suggest ways to reduce them.
• Ensure the call center's IT systems follow company security policies.
• Handle escalated support requests from users and manage IT components like networking and telecommunication systems.
• Document all user issues and solutions according to troubleshooting guidelines.
• Collaborate with the global IT team to provide continuous support across different time zones.

• Bachelor’s degree in IT, Computer Science, or a related field, or at least three years of equivalent experience.
• Experience supporting IT infrastructure including phones, networks, printers, and desktop systems.
• Familiarity with Virtual Desktop Infrastructure (VDI), preferably Azure Virtual Desktop (AVD).
• Knowledge of LAN, WLAN, and virtual networking; CCNA certification or equivalent is a plus.
• Experience with Microsoft 365, DNS, and mail flow management.
• Experience working within an ITIL Framework.
• Strong skills in configuring and troubleshooting VoIP solutions such as Teams, Genesys, and Polycom.
• Ability to spot trends and risks and recommend proactive measures.
• Good attention to detail, organisational skills, creativity, and innovative thinking.
• Excellent communication and problem-solving skills, and ability to work under pressure.

Apply through the employer's official contact. The employer has not published a closing date.