Information Technology · Full-time
Direct employerIT Support Specialist III

Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
Compassion International is seeking an IT Support Specialist III to work full-time in Nairobi, Kenya. This role suits experienced IT professionals who can independently manage software implementations, provide advanced IT support, and lead projects. The position involves supporting field offices and requires a strong commitment to Christian values.
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What you will do
- Maintain a personal relationship with Jesus Christ and demonstrate a Christ-like attitude in all interactions.
- Advocate for child protection and report any concerns of abuse or neglect through internal processes.
- Use project management tools to monitor and deliver IT projects on time and within budget.
- Coordinate the implementation of software, tools, and services for internal clients and departments.
- Resolve complex IT issues and provide hands-on support including software installation, hardware upgrades, and system configuration.
- Conduct security assessments and develop solutions to address vulnerabilities in systems and applications.
- Design and implement backup and disaster recovery procedures and maintain documentation.
- Provide high-level support for IT infrastructure including server rooms, networking, and servers.
- Coach and support other IT professionals and staff as needed.
Requirements
- Bachelor's Degree in a related field.
- At least 5 years of experience managing software and its applications.
- At least 5 years of experience supporting hardware users such as desktop computers and laptops.
- Knowledge of remote access and VPN technologies.
- Leadership skills with ability to lead and collaborate with teams.
- Strong customer service orientation.
- Excellent communication skills and ability to train end users.
- Willingness to engage in continuous learning and adaptability.
How to apply
Apply through the employer's official contact before Monday, 26 October 2026. The advert does not specify documents to submit.