Information Technology · Full-time
IT Event Management Engineer
Karen, KenyaNot stated · Not statedPublished 19 October 2026No longer listed as open 6 November 2026
About this role
This plain-English summary was prepared by work.ke from the original advert while it was open.
Role overview
World Vision Kenya is hiring an IT Event Management Engineer based in Karen, Kenya. This full-time role suits experienced IT professionals with skills in event detection, automation, and service management across cloud and on-premises environments. It is ideal for those who want to improve IT operations and reliability in a global humanitarian organisation.
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What you will do
- Design and maintain event ingestion pipelines from various monitoring sources.
- Develop correlation rules to reduce redundant alerts and classify events consistently.
- Build automation scripts and workflows for issue detection and remediation.
- Integrate event management with ITSM platforms for automated incident handling.
- Create and update standard operating procedures, runbooks, and documentation for event management.
- Conduct health checks and analyse event data to improve system performance and reduce false positives.
- Support governance, audits, and compliance with ITIL and ITOM standards.
- Partner with teams to onboard new services and provide training and knowledge transfer.
- Evaluate new monitoring tools and contribute to technology roadmaps and architectural discussions.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
- ITIL Foundation certification is required; ITIL Intermediate or ITIL 4 Managing Professional is an advantage.
- Relevant certifications in cloud platforms like Azure or AWS, or monitoring tools are desirable.
- At least 10 to 12 years of professional experience, including 5 or more years in IT Operations, Monitoring, and Event Management in enterprise settings.
- Proven experience with enterprise monitoring and event management tools such as OpsBridge, Azure Monitor, AWS CloudWatch, or Site24x7.
- Experience integrating monitoring tools with ITSM platforms like ServiceNow or SMAX for automated incident management.
- Hands-on skills in automation and scripting languages such as PowerShell, Python, or Ansible.
- Familiarity with hybrid cloud and on-premises infrastructure environments.
- Strong understanding of ITOM frameworks, event correlation, alert tuning, and noise reduction.
- Knowledge of APIs, system integrations, dashboards, analytics, and reporting tools like Power BI or Kibana.
- Experience with ITSM processes including Incident, Problem, and Change Management.
- Applicants must be local to Kenya.
- Applicants should be willing to affirm the organisation's Christian principles and participate in related devotions and gatherings.