Information Technology · Not stated
Official sourceInformation Systems - IT Project Officer M/F
About this role
Job Purpose
To ensure that the business systems are always available and online, optimally utilised, roles adequately assigned and assigned service desk tickets resolved while giving first line technical support.
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Enterprise Resource Planning (ERP) Support and Service Level Agreement (SLA)
§ Provide Level 1 technical support and assistance to end-users who interact with the ERP systems (SAP, Syspro, TALO, Navision,MS Dynamics 365, Synertrade, SAGE, Fleetwave, Annata and others), addressing their questions, issues, and training needs.
§ Monitor and optimize the ERP system's performance, identifying and resolving performance bottlenecks and inefficiencies.
§ Coordinate the Super users of the various business systems across the CFAO Mobility Kenya group of companies to efficiently offer first level support to the user base. Act as the link between the super users and the consulting firms that support the business systems.
§ Maintaining SLA requirements as set by the Business
§ Carry out periodic meetings with the business users to ensure customer satisfaction.
Integration, Configuration and Customization
§ Integrate the ERP system with other applications and systems within the organization to streamline business processes and data exchange.
Security and Compliance
§ Implement and enforce security measures to safeguard ERP data and access. This includes user access controls, data encryption, and adherence to compliance standards.
§ Ensure that the ERP system complies with industry regulations, company policies, and data protection standards. Stay updated on relevant compliance requirements.