Operations · Not stated
Official sourceGeneral Manager (Kisumu Hotel)
KisumuManager · Not statedCloses Monday, 12 October 2026, 23:59 EATChecked 1 Oct 2026
About this role
Role overview
General Manager - Grade KH Thirteen (13) One (1) Position MSU/ADM/KH/01/26 (Kisumu Hotel)
Requirements for Appointment
- A Bachelor’s Degree in Hospitality Man agement or its equivalent from a recognized and
accredited university with at least Twelve (12) years relevant cumulative work experience, Five (5) of which must have served at the Senior Management level at a reputable Hotel rated as Three (3) Stars and above;
- A Master’s degree in Hospitality Management or related area from a recognized Institution will
give an added advantage;
- A solid understanding of financial management principles;
- Strong knowledge of Bar and entertainment industry;
- Must possess strong communication skills;
- Demonstrate outstanding leadership;
- Strategic thinking and problem solving abilities;
- Ability to work under minimal supervision and withstand work pressure;
- Should have skills in performance management and proficiency in computer applications;
- Ability and willingness to work flexible hours including weekends, holidays and late nights; and
- Conversant with the latest trends in the Hotel and Hospitality Management.
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Duties and Responsibilities
- Planning and managing catering, accommodation and other Hotel Services;
- Development and implementation of Hotel Policies;
- Working closely with the Food and Beverage Department to ensure seamless coordination,
monitor food quality and promptly address any issues to maintain high service standards;
- Preparing budgets and financial planning for the Hotel;
- Seek opportunities to maximize revenue for the Hotel;
- Ensure efficient and effective Hotel operational systems, processes and policies;
- Analyse data, anticipate challenges, and proactively implement strategies for operational
efficiency and guest satisfaction;
- Ensure food safety and hygiene protocols are implemented and maintained in the food service
areas;
- Maintenance, renovations, furnishings and improvement of Hotel’s Facilities and proper care
and control of property, equipment and materials;
- Manage the Hotel’s Human Resource;
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- Implement strategies to maximize profitability while maintaining high-quality standards;
- Support Management reporting, information flow and business processes and organization
planning;
- Actively collaborate with the Sales and Marketing Department to identify revenue growth
opportunities;
- Responsible for the preparation, presentation and subsequent achievement of the Hotel's
Annual Operating Budget, Marketing & Sales Plan and Capital Budget;
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal
requirements;
- Support and promote marketing functions; and
- Performs any other duties assigned from time to time.