Customer Service & Dispatch Coordinator - (HVAC & Trades)

• Handle inbound customer calls, emails, and chats professionally and empathetically.
• Serve as the main contact from customer inquiry to job completion.
• Provide updates on scheduling, delays, and service changes.
• Schedule and dispatch HVAC, plumbing, and electrical jobs based on technician availability, skills, and location.
• Maintain and adjust daily and weekly schedules in real time.
• Communicate continuously with field technicians.
• Keep accurate records in CRM or dispatch platforms, including job notes, invoices, and service documentation.
• Track call volume, booking rates, and dispatch efficiency.
• Introduce and explain membership or service plans and identify upsell opportunities.
• Coordinate with customer service, dispatch teams, and field technicians to ensure smooth service delivery and improve workflows.

• At least 2 years of experience in customer service and dispatching within HVAC, plumbing, electrical, or home services.
• Experience scheduling and dispatching technicians.
• Familiarity with ServiceTitan or similar CRM and dispatch software.
• Strong verbal and written English communication skills.
• Ability to multitask, prioritise in real time, and maintain high attention to detail and documentation accuracy.
• Reliable internet connection and professional remote work setup.

Apply through the employer's official contact by submitting your application before the closing date. The employer has not published a closing date.