Credit Officer

• Resolve queries related to outstanding accounts from insurance and corporate partners and internal stakeholders promptly.
• Investigate and address billing disputes and payment queries by coordinating with Medical Centres and internal teams.
• Coordinate regular account reconciliations with assigned partners and ensure discrepancies are resolved on time.
• Prepare and submit appeals for disputed or rejected claims with supporting documentation.
• Develop and maintain strong relationships with insurance and corporate partners to improve collections.
• Maintain accurate records of account activities, payment status, and partner engagements.
• Drive timely collections by following up on outstanding invoices and adhering to credit terms.
• Identify and resolve payment bottlenecks by engaging relevant stakeholders.
• Support Medical Centres by resolving billing queries and coordinating missing documentation.
• Identify process gaps and submit training needs to management.
• Ensure compliance with credit control procedures and maintain accurate account records.
• Prepare and submit regular statements, portfolio ageing reports, cash forecasts, and monthly reconciliations.
• Provide weekly collection updates and monthly dispute registers to management.
• Prepare adjustment and write-off schedules for review and process approved adjustments.
• Track overdue invoices and payment commitments to closure.
• Perform other duties assigned within the role's scope and authority.

• Bachelor's degree in Finance, Business Management or a related field.
• At least 4 years of experience in a busy credit department in healthcare or medical claims underwriting in insurance.
• Knowledge of SHA claims, insurance billing, and payer reconciliation processes is preferred.
• Ability to manage profitability and develop creative financial solutions.
• Highly detail-oriented, efficient, able to multitask, prioritise, and manage projects to completion.
• High standards of integrity, ethics, and confidentiality.

Apply through the employer's official contact before Tuesday, 9 February 2027.