Other · Contract
Direct employerCONTROL TOWER M/F
NairobiNot stated · Not statedDeadline not published by employerChecked 1 Oct 2026
Published by employer
About this role
Role overview
- Ensure service delivery-chases local team to ensure that cargo is delivered in line with SLA.
- Monitor fleet movement in and out of site, ensure their Turn Around Time data is well recorded, analyzed and reports shared accordingly.
- Review all stock management reports and ensure is in line with the financial position.
- Overseeing and offering guidance to yard marshals to ensure compliance to set site standards (safety and security).
- Facilitate cross-functional coordination to maintain service levels.
- Monitoring and reporting yard marshals' Flow system operations to ensure accuracy in data capturing.
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Full role details
- Calling in trucks using the Flow system (into site and to respective offloading and loading areas) while balancing and strictly observing set capacities across site to avoid traffic congestion.
- Perform exception management, ensuring all deviations are captured, escalated when needed, and closed within SLA
- Escalate all incidents and violations up the chain of command in real-time.
- Be tasked with data entry as directed.
- Updating records and timely sharing of all the required reports accordingly as directed.
- Communicate directly with carriers, suppliers, and partners to confirm status, request updates, and drive quick issue resolution
- Assist in office management and organization procedures.
- Provide status updates to customers or internal teams, ensuring transparency and timely communication.
- Collaborate with internal teams (planning, transport, warehouse, procurement, customer service) and external partners to resolve issues
Profile
- Bachelor's degree in Supply Chain Management, Logistics, Operations, Business or related field.
- 2–5 years of experience in operations, logistics, planning, or supply chain control tower environments.