Consultant Care Management

• Answer calls on the 24-hour medical emergencies helpline.
• Facilitate approvals and authorisations for emergency inpatient hospitalisation and outpatient treatments.
• Manage evacuation processes to ensure good outcomes and reasonable charges for clients.
• Process preauthorisation requests and hospital procedure bookings, including maternity and theatre procedures.
• Liaise with insurance companies during pre-authorisation processes.
• Manage provider panels to ensure facilities are onboarded and maintain good relationships.
• Advocate for clients and negotiate borderline claims.
• Support overseas referrals and provide dedicated client services at their premises.
• Provide data reports from monitoring tools and conduct trend analysis on hospital charges and package costs.
• Facilitate patient admission and discharge processes by securing necessary documents and minimising patient involvement.
• Arrange special care for admitted patients, such as haircuts or flowers.
• Issue Zamara gift packs to admitted patients.

• Hold a Diploma in Nursing Sciences or Clinical Medicine.
• Have at least one year of experience working in a hospital, health facility, or medical insurance care department.
• General understanding of the insurance industry is preferred.
• Ability to build relationships.
• Possess business etiquette.
• Have excellent interpersonal and customer service skills.
• Be a team player.
• Have problem-solving skills.
• Be self-driven.
• Be flexible and willing to train.

Apply through the employer's official contact by submitting the required documents before the closing date. The employer has not published a closing date.