Agent Welfare Lead - East Africa

• Provide strategic direction and guidance to Agent Welfare Associates to align with HR and company priorities.
• Create a supportive team environment that promotes professional growth and continuous improvement.
• Manage the collection and analysis of agent and field data to identify root causes of issues.
• Develop insight-driven approaches to improve agent welfare continuously.
• Prepare monthly and quarterly dashboards for HR, sales, and business stakeholders highlighting key metrics and risks.
• Collaborate with cross-functional teams to align on welfare initiatives and implement corrective actions.
• Monitor incidents and risks related to agent welfare and establish proactive risk reduction measures.
• Contribute to developing and updating policies and procedures related to agent welfare ensuring compliance with company and legal standards.

• At least 5 years of professional experience in human resources management focusing on employee welfare, relations, and engagement.
• Minimum of 2 years' experience in guiding or coordinating a team.
• Professional certification or degree in HR Management.
• Strong skills in data interpretation and strategic thinking.
• Excellent communication and relationship-building abilities to engage diverse stakeholders.

The employer offers professional growth opportunities in a dynamic, high-impact industry, a multicultural work environment, and structured learning and development programs through the Sun King Centre for Growth.

Apply through the employer's official contact. The employer has not published a closing date.