Healthcare · Not stated
Direct employerManager, Home & Digital Health Services, Outreach Administration

About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
Aga Khan University Hospital in Nairobi is hiring a Manager for Home and Digital Health Services. This role is based in Nairobi and suits candidates with experience in healthcare management, business development, or digital health, who can lead service growth and operational management.
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What you will do
- Lead day-to-day operations of Home Health and Digital Health Services, ensuring efficient patient access, scheduling, care coordination, service delivery, and follow-up.
- Develop and implement strategies to grow patient volumes, referrals, utilization, and revenue, while exploring new markets and service channels.
- Build and maintain partnerships with physicians, corporates, insurers, technology providers, and other stakeholders to create referral and commercial opportunities.
- Coordinate the pilot, implementation, adoption, and scaling of new technologies and technology-enabled care models, integrating them into routine healthcare operations.
- Identify unmet patient and market needs and lead the development, evaluation, piloting, launch, and scaling of new home-based and digital healthcare services.
- Establish quality and risk controls to ensure compliance with organizational, regulatory, digital health, privacy, and information security standards.
- Manage budgets, revenue targets, pricing, and commercial models, monitoring costs and productivity to ensure financial sustainability.
- Design and improve patient-centered service journeys using feedback and data to enhance patient experience.
- Develop and monitor key performance indicators and dashboards related to growth, revenue, digital adoption, quality, safety, and financial performance.
- Build and develop high-performing teams and collaborate across clinical, operational, commercial, digital, IT, quality, risk, finance, marketing, and support functions.
Requirements
- Bachelor's degree in healthcare management, Business Administration, Health Sciences, Nursing, Pharmacy, Engineering, Operations, Technology Management, or related field.
- 7 to 10 years of relevant professional experience, preferably in healthcare.
- 3 to 5 years of experience in managerial, service-line, operations, business development, digital health, or transformation roles.
- Experience in business development, service growth, partnership development, or commercial management.
- Proven experience in developing business cases and launching, implementing, or scaling new services or technologies.
- Postgraduate qualification such as MBA, MHA, MPH, or equivalent is preferred.
How to apply
Apply through the employer's official contact with your application by the closing date. The employer has not published a closing date.