Information Technology · Full-time
Direct employerK26358- Senior Digital Solutions Support Analyst (Locally recruited)
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About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
CIMMYT is seeking a Senior Digital Solutions Support Analyst to join their Breeding Innovations & Services Digital Solutions team in Nairobi. This full-time role is ideal for someone with experience in supporting digital platforms, particularly in agricultural research, and who can assist users in adopting the Enterprise Breeding System (EBS).
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What you will do
- Provide timely technical and functional support to users of the Enterprise Breeding System and related digital tools to resolve queries and system issues.
- Monitor and follow up on reported problems with users and technical teams to ensure continuous service and effective system use.
- Investigate recurring user challenges and work with teams to improve system reliability and user experience.
- Coordinate onboarding of new and existing users to EBS and related data management solutions, ensuring smooth adoption.
- Support configuration and implementation of digital tools to match breeding program workflows and requirements.
- Assist with organizing, validating, and maintaining breeding data within data management systems to ensure accuracy and accessibility.
- Lead training sessions and develop user guides and technical documents to enhance user capability and independence.
- Gather user feedback to improve training materials and support services.
Requirements
- A university degree or diploma in Computer Science, Information Systems, Data Management, Agricultural Informatics, or a related field, or equivalent relevant experience.
- At least three years of experience in supporting applications, customer service, or implementing digital data management platforms.
- Familiarity with service management and collaboration software such as Jira Service Management, Jira, Confluence, and remote support tools.
- Proven skills in delivering training, system demonstrations, onboarding, and preparing technical documentation for varied audiences.
- Strong written, verbal, and interpersonal communication skills, with ability to work across diverse cultures and organizations.
- Experience with agricultural research, breeding data management systems, or specifically the Enterprise Breeding System is preferred.
- Proficiency in English is required; knowledge of additional languages is an advantage.
Benefits
The position offers a competitive salary package, a non-contributory pension scheme, comprehensive medical insurance, paid annual and statutory leave, and opportunities for learning and development. The contract is for two years with a six-month probation period and may be extended based on performance and resources.
How to apply
The employer has not published a closing date.