K26358- Digital Solutions Global User Support Specialist (Locally recruited)

• Provide technical and functional support to users of the Enterprise Breeding System and related digital platforms, resolving queries and system issues promptly.
• Monitor and follow up on user-reported problems and service requests, ensuring continuous service and effective system use.
• Investigate recurring user challenges and collaborate with technical teams to enhance system reliability and user experience.
• Maintain detailed records of support activities to aid service monitoring and improvement.
• Facilitate onboarding of new and existing users to digital breeding solutions, ensuring smooth adoption.
• Support configuration and implementation of digital tools aligned with breeding program workflows.
• Deliver training sessions and develop user guides to enhance user capability and independent problem-solving.
• Assist in managing, validating, and migrating breeding data to approved digital platforms, ensuring data quality and integrity.

• Hold a university degree or diploma in Computer Science, Information Systems, Data Management, Agricultural Informatics, or a related field, or have equivalent relevant work experience.
• Have at least three years of experience in application support, customer support, or implementation services related to data management systems or digital platforms.
• Be experienced in using service management and collaboration tools such as Jira Service Management, Jira, Confluence, and remote support technologies.
• Demonstrate ability to conduct user training, system demonstrations, onboarding, and prepare technical documentation for varied audiences.
• Possess excellent written, verbal, and interpersonal communication skills, capable of engaging stakeholders from diverse backgrounds.
• Have proficiency in English; knowledge of additional languages is an advantage.
• Experience with agricultural research, breeding data management systems, or the Enterprise Breeding System (EBS) is preferred.

The role offers a competitive salary package with benefits including a non-contributory pension scheme, comprehensive medical insurance, paid annual and statutory leave, and opportunities for learning and development. The contract is for two years with a six-month probation period, and may be extended based on performance and resources.

Apply through the employer's official contact by submitting the required application documents before the closing date. The employer has not published a closing date.