Head of Data, Technology & AI

• Own and manage AI systems across the company, including selecting tools, managing costs, and ensuring proper permissions and human oversight.
• Enable staff across departments to build AI tools safely by providing standards, training, and review processes.
• Lead automation of the lending process end to end, refining workflows such as credit assessment, KYC, contract generation, repayments, and reporting.
• Develop and improve customer-facing AI agents for loan applications, support, marketing, and interactions.
• Maintain accurate data flow and a single source of truth for key metrics, ensuring data integrity and up-to-date documentation.
• Oversee the core banking platform Musoni, ensuring correct usage, data accuracy, product configuration, vendor management, and integration with other systems.
• Manage the School Support Lead app, maintaining its connection to core systems and aligning it with field team needs.
• Drive project delivery with clear prioritisation, planning, and reporting to leadership, ensuring completion of initiatives.
• Safeguard systems by managing security, compliance, access control, backups, audit logs, and data protection.
• Directly manage a small technology team covering engineering, data, and IT support, including performance reviews and growth.

• Proven experience building and deploying AI agents and automations with measurable results.
• Previous ownership of a system-of-record ensuring accuracy and reliable operation.
• Experience governing technology stacks with standards, access controls, and review processes for safe non-engineer contributions.
• At least five years in lending, microfinance, or related financial services with deep understanding of loan products and operations.
• Hands-on data skills including SQL, data modelling, and maintaining data integrity across systems; experience with Musoni or similar core banking platforms is a strong advantage.
• Strong security and controls mindset with experience managing access, audits, and data protection in regulated or audited environments.
• Experience working in emerging markets contexts and understanding their specific challenges.

The employer offers flexible and remote working with Nairobi-based staff working a hybrid model. They provide competitive pay benchmarked to market standards, full medical insurance for employees and partial coverage for eligible dependents, paid maternity and paternity leave, 21 days annual leave, and support for learning and development including training sponsorship.

Apply through the employer's official contact with your application before the closing date, which the employer has not published.