At Your Service Agent - Telephone Operator

• Answer and process guest requests, questions, or concerns via telephone, email, chat, and mobile devices.
• Operate the telephone switchboard, manage wake-up call requests, and direct calls to the correct extensions.
• Record and relay messages accurately and log guest requests or issues into the computer system.
• Contact relevant departments to resolve guest requests and follow up to ensure satisfaction.
• Provide guests with information about room features, hotel amenities, and local attractions.
• Assist guests with internet access and entertainment systems in guestrooms.
• Maintain professional appearance and confidentiality, follow company policies, and support team goals.

• Degree or Diploma in Hospitality Management or a related field is preferred.
• 1 to 2 years of experience in a similar role is preferred.
• Experience in a hotel or luxury service environment, especially a 5-Star hotel, is highly desirable.

Apply through the employer's official contact before Wednesday, 18 November 2026.